The access to the customer and technical support that a website hosting company provides will tell you a lot about the services that they offer as well. When you are allowed to use just e-mails or tickets, you have most probably discovered some reseller and not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for further help. If the provider can provide different options for communication with quick response time that are available at any moment, they're almost certainly the top provider, not a reseller. Which means that you will enjoy well-timed assistance and quality support as they'll have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it's generally much better to be able to contact your hosting company right away through your favourite method of communication.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance without delay, that's why our website hosting services feature 24/7 tech support and various means of contact. In case you do not have an account yet, you can easily give us a call or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up getting a service that you can't use. If you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional investigation. Unlike the vast majority of suppliers out there, we reply to all of the tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you'll be able to take full advantage of our 24/7 tech support services even on public holidays. All your web sites will be available constantly and so will we. With many different communication options, you will be able to choose the best approach to get in touch with us and learn more about our solutions if you don't have an account yet, or get support if you are already our customer. You are able to call us, start a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour answer time warranty, though it rarely takes more than 20 minutes to get assistance no matter the nature of the issue. Using our customer and tech support services, we will be available for you anytime you need us, not several days after that.

24/7 Customer Support in VPS Servers

If you buy a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local telephone numbers in the United States, the United Kingdom and Australia along with a live chat service. If you are a current customer and you're looking for assistance with some technical issue that requires longer time to analyze or resolve, you'll be able to open a ticket through your billing account or you will be able to send an email message and we will handle the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes weekends and holidays, however for most problems it takes no more than 30 mins to get support. The support service covers your VPS and all of the pre-installed software it includes, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we offer include 24/7 support via numerous means of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the packages or you have some general or billing questions, you can call one of the local numbers we have around the world or you could use our live chat service and speak with a live representative. For strictly technical matters that need some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email, because all of these channels are more appropriate to track a particular matter. The reply time for them rarely surpasses half an hour, so that you can forget all about waiting for a whole day so as to receive help. The support service is available for all of the server-related matters, as well as the pre-installed software. In case you need help with third-party applications, you may consider ordering the Managed Services upgrade that we supply with all of the plans.