Integrated Ticketing System in Website Hosting
In stark contrast to what you may find with numerous other web hosting providers, the trouble ticket system that we are using with our website hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to remember different logon credentials, since you will be able to manage both your tickets and the hosting account itself from one location. So, if you have a question or face an obstacle, you can touch base with our customer care staff right away. Our ticketing system includes a smart search mechanism. This goes to say that even if you have opened loads of tickets over the years, you’ll be able to find the one that you need in an instant. Furthermore, you can check knowledge base guides to fixing commonly faced complications.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything connected to your semi-dedicated account in one place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or confront a difficulty, you can touch base with our client support staff representatives immediately without the need to log into an entirely different admin interface. You can search through your files or check a variety of account settings while you send a new ticket or read the answer to an old one. If you have an enormous number of tickets and you want to track down a given one, you can resort to the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a response in less than 1 hour regardless of the nature of your question or problem.