There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a ticketing system. It’s the easiest communication medium for different reasons. If no customer care staff member is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste extensive pieces of information without worrying about misprints, and if a given issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in one place, so either party can always see the comments written by the other one. The drawback of using tickets to touch base with your hosting company is that they’re usually separate from the hosting platform, which implies that if you have to provide info or to adhere to directions, you’ll need to use at least two separate admin consoles and this number could rise if you’d like to manage several domain names. On top of that, many web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Website Hosting

In stark contrast to what you may find with numerous other web hosting providers, the trouble ticket system that we are using with our website hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to remember different logon credentials, since you will be able to manage both your tickets and the hosting account itself from one location. So, if you have a question or face an obstacle, you can touch base with our customer care staff right away. Our ticketing system includes a smart search mechanism. This goes to say that even if you have opened loads of tickets over the years, you’ll be able to find the one that you need in an instant. Furthermore, you can check knowledge base guides to fixing commonly faced complications.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything connected to your semi-dedicated account in one place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or confront a difficulty, you can touch base with our client support staff representatives immediately without the need to log into an entirely different admin interface. You can search through your files or check a variety of account settings while you send a new ticket or read the answer to an old one. If you have an enormous number of tickets and you want to track down a given one, you can resort to the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you will get a response in less than 1 hour regardless of the nature of your question or problem.