Tech Support Channels
A One–Hour Response Time Guarantee
All your assistance requests will be dealt with in maximum 60 minutes after the support ticket or e–mail was submitted. If your case requires further assistance from a server administrator, we’ll direct the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to notify you that more time will be needed for finding the best solution. Furthermore if you take advantage of our Managed Servers package, any of the server management services included there will be completed whenever you specify.
An Outstanding Customer Service
Our customer support team will be at your disposal twenty–four–seven should you require assistance working with our Control Panel or with any of the applications that we preinstall for you on the dedicated hosting server. And if you need help with all the everyday administration tasks on your dedicated server, you can take a look at the Managed Servers package, that includes data backup hard drive storage space, Operating System updates on a weekly basis, troubleshooting and software installation procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Our Control Panel was installed by default for each dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most help articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Control Panel section.