1 hour ticket response
We are devoted to giving a swift and proper solution to every trouble ticket posted by a client. Our professional tech support staff representatives will examine your situation and will offer you the best solution. We offer a 1–hour response time guarantee for all technical support tickets. As a matter of fact, the average trouble ticket response time has proved to be 20 minutes.
An Outstanding Customer Support Service
Each member of our customer support staff has several years of experience in the website hosting plans sector and almost all of them have been with us for at least 5 years. They all are prepared to reply to all your questions in the most professional way possible.
An Easy–to–Browse Help Section
Included in the Control Panel is an easy–to–navigate Help Center, which includes different information sources. You can browse through a constantly updated knowledgebase featuring web hosting account management articles and site management articles, watch the step–by–step video tutorials or browse the F.A.Q. database.