Support and Help Channels
A 60–minutes Ticket Solution Warranty
Our customer help and support crew is on–line 24/7/365 to attend to all of your support needs. Every ticket you post to us shall be addressed within up to 60 minutes. If your situation requires assistance from an admin, we are going to address the ticket to the technician in charge and will inform you that the case will soon be resolved.
Qualified Client Assistance Service
Our customer help and support crew is going to be on shift for you round–the–clock to to reply to all service request tickets that you send to us. We offer customer assistance for all apps that are installed in advance on your web server. These include our custom built Control Panel, the preferred Operating System along with the server management panel (based on the VPS type).
An Intuitive Help Zone
In the Control Panel that is provided completely free with the virtual server, you can discover a useful Help zone, which includes everything you need to be informed on when monitoring your web sites and software. We have incorporated a wide range of how to articles and video guides that demonstrate the fundamental web site managing tasks in an easy to comprehend fashion.